Wings: The Customer's Usually Right


12:30 am - 01:00 am, Wednesday, November 12 on WPIX Antenna TV (11.2)

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About this Broadcast
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The Customer's Usually Right

Season 4, Episode 10

Joe's complaint gets a video-store employee (Ellen Albertini Dow) fired on Christmas Eve. Carter: Phil Buckman. Mike: Michael Pniewski. Joe: Timothy Daly. Helen: Crystal Bernard. Roy: David Schramm.

repeat 1992 English
Comedy Sitcom Christmas

Cast & Crew
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Tim Daly (Actor) .. Joe Hackett
Steven Weber (Actor) .. Brian Hackett
Crystal Bernard (Actor) .. Helen Chappel
Janice Kent (Actor) .. Jeanette
Rebecca Schull (Actor) .. Fay Evelyn Cochran
David Schramm (Actor) .. Roy Biggins
Thomas Haden Church (Actor) .. Lowell Mather
Lorna Scott (Actor) .. Angry Woman
Ralph P. Martin (Actor) .. Angry Man
Phil Buckman (Actor) .. Carter
Mike Pniewski (Actor) .. Mike
Walter Addison (Actor) .. Passenger #1
Ellen Albertini Dow (Actor) .. Video Store Clerk

More Information
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Did You Know..
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Tim Daly (Actor) .. Joe Hackett
Born: March 01, 1956
Birthplace: New York, New York, United States
Trivia: A descendent of a long line of talented actors including father James and sister Tyne, boyishly handsome screen regular Tim Daly has endured to overcome a post Wings career slump with a successful series of film and television roles. The New York City native first took to the stage in summer stock while studying at Bennington College; he followed graduation with a few seasons at Providence's Trinity Square Repertory and then made his off-Broadway debut in 1984 with Fables for Friends. Daly's film career got off to a healthy start with his role as a young expectant father in Diner (1982), though in the years that followed, the fresh-faced star was relegated mostly to small-screen roles. A Broadway bow opposite Annette Bening in Coastal Disturbances proved that Daly did indeed have the talent to make it as an actor if casting directors could see past his youthful exterior, and with his upcoming role in Wings, the rising star would prove his worth not only at comedy but drama as well. Cast opposite Steven Weber as one of two brothers who own a small Nantucket airline, Daly stayed with Wings through the series' seven-year run (1990-1997). During that time, he also utilized the predictable production schedule as a means to experiment with dramatic roles in a series of memorable made-for-television features. If audiences had pigeonholed Daly as a small-screen lightweight, a role as cult leader David Koresh in In the Line of Duty: Ambush in Waco showed that the versatile actor was capable of much more. Some of Daly's other roles from the mid-'90s may have proved less than memorable, but his vocal contributions to the animated television series Superman (for which he voiced the Man of Steel himself) kept him busy before he landed the role of astronaut James Lovell in the acclaimed HBO miniseries From the Earth to the Moon (1998). As audiences began to realize Daly's talent thanks to memorable parts in Storm of the Century (1999) and an updated version of the television classic The Fugitive, it seemed as if the veteran actor might have finally overcome his youthful outward appearance to command some respect. Though Daly would indeed impress with his role as Dr. Richard Kimble in The Fugitive, the series lasted only one season and it would be two years before he would return to the screen in the made-for-television drama The Outsider. In the years that followed, Daly's film career experienced something of a revival when he was cast in such high-profile releases as Basic (2003) and Against the Ropes (2004). The longtime actor also made his directorial debut in 2004 with the mournful drama Bereft. Daly became well-known for his portrayal of a naturopathic doctor Pete Wilder on NBC's drama series Private Practice. After leaving the show at the end of the 5th season, Daly voiced the character of Superman in Justice League: Doom (2012). This wasn't the first time the actor voiced the legendary superhero; he also worked on the 2010 animated feature Superman/Batman: Apocalypse. Daly maintained his TV roots, with guest arcs on The Mindy Project and Hot in Cleveland, before taking a regular role on Madam Secretary in 2014.
Steven Weber (Actor) .. Brian Hackett
Born: March 04, 1961
Birthplace: New York, New York, United States
Trivia: Mention the name Steven Weber to any television fanatic, and odds are their eyes will soon gloss over with fond memories of the popular early-'90s sitcom Wings. Despite the popularity of his small-screen past, though, the handsome actor has gone on to prove his versatility in a number of features, both made-for-television and otherwise. Born in Queens, NY, to a nightclub singer and a comic manager, Weber discovered his love of acting around the age of three while appearing in a series of television commercials. He followed up a stint at New York's High School of the Performing Arts with an education at New York's prestigious State University at Purchase, and after working a series of odd jobs, Weber made his film debut in the 1984 Matt Dillon comedy The Flamingo Kid. A role on the enduring daytime soap opera As the World Turns introduced Weber to his first wife, Finn Carter, a few short years later. After appearing as a rock star in Los Angeles and as John F. Kennedy in The Kennedys of Massachusetts (both 1990), Weber was more than ready to take the lead in his own sitcom. Cast as the half-owner, along with brother Joe (Timothy Daly), of a Nantucket-based airline, Weber's charisma and comic talents went a long way in supporting the show over the course of its enduring eight-year run. Of course, Weber wasn't content to simply sit back and enjoy the success of Wings; in addition to the popular show, the actor turned up in supporting roles in numerous features including Single White Female (1992), Jeffrey (1995), and Leaving Las Vegas (also 1995). By the time the show came to an end in 1997, Weber had divorced Finn Carter and married actress Juliette Hohnen, and was ready to find out what else he had to offer to the worlds of film and television. Though a role in the made-for-television adaptation of The Shining failed to erase the memory of Jack Nicholson's terrifying interpretation of the role, Weber did prove memorable in Seinfeld creator Larry David's bitter-flavored comedy Sour Grapes (1998). The following few years would find Weber playing things relatively low-key onscreen; he returned to the small screen to moving effect with the 1999 made-for-television drama Love Letters. In 2000, Weber essayed a supporting role in director Mike Figgis' experimental comedy drama Timecode, and that same year he would return to sitcom territory with the short-lived Cursed. Though that particular effort may not have quite lived up to potential, Weber did gain positive notice for his role in the little-seen independent thriller Sleep Easy, Hutch Rimes (2000). After appearing opposite Alan Alda in the made-for-television feature Clubland (2001), Weber joined the cast of the popular small-screen drama Once and Again later that same year.Weber's enduring appeal has led to a steady stream of recent television work, both as a guest star and in regular roles. After wrapping up on Once and Again, he appeared as Will's brother Sam on Will & Grace; chairman of the fictional NBS network on the surprisingly short-lived dramedy Studio 60 on the Sunset Strip; a flirtatious co-worker romancing Sarah Walker (Rachel Griffths) during a stint on Brothers & Sisters; a regular role on another short-lived show, 2010's Happy Town; and a recurring role on 2 Broke Girls as Caroline's (Beth Behrs) jailed father, Martin Channing.
Crystal Bernard (Actor) .. Helen Chappel
Janice Kent (Actor) .. Jeanette
Born: July 08, 1947
Rebecca Schull (Actor) .. Fay Evelyn Cochran
Born: February 22, 1929
Birthplace: New York City, New York, United States
Trivia: Father was a real-estate attorney. Studied acting in the Stanislavsky School in Dublin in addition to her education at New York University. Best known for her work as ticket agent Fay Cochran on the NBC sitcom Wings, which ran from 1990 to 1997.
David Schramm (Actor) .. Roy Biggins
Born: August 14, 1946
Thomas Haden Church (Actor) .. Lowell Mather
Born: June 17, 1960
Birthplace: Yolo, California, United States
Trivia: By the time actor Thomas Haden Church earned an Oscar nomination for his unforgettable supporting role as a womanizing, has-been actor heading out on one last fling before tying the knot in director Alexander Payne's critically acclaimed road drama Sideways (2004), many film and television viewers may have assumed (and not without merit) that the former Wings star had all but abandoned his career in front of the cameras. It had, after all, been nearly a decade since Church had endeared himself to television viewers as lovably dunderheaded mechanic Lowell Mather on the aforementioned hit television series, and though he did remain fairly active onscreen after Wings went off the air in 1995, his career took something of a back seat to his familial commitments and life on his Texas cattle ranch. Coupled with a conscious decision to move away from acting and try his talents behind the camera, Church's fading devotion to acting still made his nomination at the 2005 Oscars feel like something of a comeback even though he had remained fairly active in show business all along. A Texas native whose early career included a stint as a radio disc jockey and voice-over announcer, Church first got a taste for acting with an appearance in the independent feature Gypsy Angels, and a move to Los Angeles followed shortly thereafter. It didn't take long for the handsome, young aspiring actor to land his defining role in Wings, and aside from supporting roles in the features Tombstone and Tales From the Crypt: Demon Knight, it was his role in Wings and the subsequent television series Ned and Stacey for which he was best remembered for some time. Following the cancellation of Ned and Stacey, Church turned his attention primarily to feature films with supporting roles in One Night Stand, 3000 Miles to Graceland, Monkeybone, and Lone Star State of Mind serving to at least pay the bills. Dejected by a somewhat stifled acting career and determined to spend more time with his wife and children, Church opted to step behind the scenes to write and direct the independent comedy Rolling Kansas. A lighthearted road movie concerning a trio of brothers' quest to find a seemingly-mythical marijuana field in the sprawling plains of Kansas, Rolling Kansas made a brief appearance at the 2003 Sundance Film Festival before making its debut on Comedy Central the following year. Just when it seemed that the rest of Church's onscreen career may have been relegated to appearances in George of the Jungle sequels, acclaimed independent filmmaker Payne had recalled his auditions for his previous two films, Election and About Schmidt. Though Church hadn't quite made the cut on either of those films, Payne had taken note of his talent and thought the former Wings star the perfect candidate to play a formerly popular television star and down-on-his-luck actor having trouble adjusting to the prospect of marriage in Payne's upcoming comedy drama Sideways. Cast opposite American Splendor's Paul Giamatti, Church's alternately desperate and sad performance proved the heart of the film many considered to be the year's -- not to mention director Payne's -- best. The movie earned Church an Oscar nomination for Best Supporting Actor. He followed up that success with appearances in the comedy Idiocracy and the western Broken Trail opposite Robert Duvall. In 2007 he was cast as one of the two-villains in Spider-Man 3, and the year after that he starred in the biting drama Smart People. His deep, recognizable voice led him to voiceover work in a variety of projects such as Aliens in the Attic, Charlotte's Web, and Over the Hedge. In 2010 he had a part in the sleeper hit Easy A, and he played Matt Damon's brother in Cameron Crowe's We Bought a Zoo. In 2012 he was cast in the Disney flop John Carter.
Lorna Scott (Actor) .. Angry Woman
Ralph P. Martin (Actor) .. Angry Man
Phil Buckman (Actor) .. Carter
Born: November 18, 1969
Mike Pniewski (Actor) .. Mike
Born: April 20, 1961
Birthplace: Los Angeles, California, United States
Trivia: First acting gig was in his senior year of high school in a production of Fiddler on the Roof, in which he was cast as the lead, Tevye. Studied sports medicine before changing his focus to acting. Won the Natalie Wood Acting Award at UCLA. Nearly left the acting profession when he was offered a lucrative job in financial services. Served as Georgia's representative on the National Board of the Screen Actors Guild from January 2002 to September 2004. Advocated for the merger of SAG (Screen Actors Guild) and AFTRA (American Federation of Television and Radio Artists) prior to their 2012 merger as SAG-AFTRA. Has also served as the Atlanta Local First Vice-President of SAG-AFTRA. Has used acting principles and experience to launch a successful business as a career coach.
Walter Addison (Actor) .. Passenger #1
Ellen Albertini Dow (Actor) .. Video Store Clerk
Born: November 16, 1913
Died: May 04, 2015
Birthplace: Mount Carmel, Pennsylvania, United States
Trivia: Whenever a script called for a wacky old lady, character actor Ellen Albertini Dow was there to play the part. After a lifetime as a teacher, the Cornell graduate made her television debut on an episode of the Twilight Zone in 1985 when she was in her late sixties. She spent the rest of the '80s making TV guest appearances on family sitcoms (Mr. Belvedere, The Golden Girls, Family Matters, and Newhart, just to name a few). On the big screen, she appeared in innumerable supporting roles as a grandma, nun, or any random old lady, leading to choir parts in both Sister Act and Sister Act 2. She got to exploit her comedic shtick regularly in 1996 when she joined the cast of the Nickelodeon series Kenan & Kel in the role of Ethel Quagmire. If a cameo can be considered a breakthrough, she at least gained face recognition as the old lady, Rosie, who raps in The Wedding Singer by appearing in the film's commercial. She continued playing the sassy granny role as Disco Dottie in 54, Mrs. MacKenzie in Ready to Rumble, and Tom Green's grandma in Road Trip. In 2001, she returned to the small screen to play Grandma Harriet on the WB series Maybe It's Me. At the age of 84, she lent her voice to Adam Sandler's animated feature Eight Crazy Nights. In 2005, she played the foul-mouthed Grandma Cleary in the the box-office smash Wedding Crashers. Albertini Dow continued to work, mostly in TV guest appearances, including spots on My Name is Earl and New Girl, until 2013. She died in 2015, at age 101.

Before / After
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Wings
12:00 am